DESIGN problem:

• Create an app framework that can be customized to am individual customers needs.

• Along with the dev team we devised a way to make components fit within web forms.

research and discovery

• I used methods to discover the customer requirements:

  • Team interviews​

  • Proto-personas

  • Secondary research

Low res prototyping & wireframing

• Our user base was determined to not have high level technical skills, so familiarity and accessibility were guiding principles.

• I focused on principles of high usability and accessibility at the expense of aesthetics.

Medium res prototyping

interactive prototype

Guerrilla research and usability testing

• Several times, I went onsite to do in person observations of users with the product in a real-world environment.

• These visits were invaluable to the project and led to many substantial improvements to the product.

• I would observe usability problems on the ground and report design solutions back to the developers in real-time.