TL;dr: i make things look good and work well.

These are the skills I provide:

These are the tools I'm familiar with:

  • Sketch App

    • Symbols and libraries

  • Adobe Creative Cloud

    • Illustrator

    • Xd

    • Photoshop

    • After Effects

  • InVision/Craft

  • Axure RP (Interactive prototyping)

  • Proto.io (interactive prototyping)

  • Atlassian (Confluence/Jira)

  • Slack (/giphy level: Master)

  • Design leadership experience in:

    • Startup environment

    • Established companies

    • Self-owned business

  • Data visualization

  • Usability testing (remote and local)

  • User research / experiment design

  • Roadmapping, business needs prioritization

  • HTML 5, CSS, and JavaScript familiarity

  • Information architecture

  • Gamification design (Octalysis Certified)

  • Excellent copywriting ability

  • Understanding complex systems

Here are the organizations I've worked with:

User Experience Team Lead  Willis Towers Watson  Apr 2020-Present

I oversee the design efforts in the Carrier Support product family. I help the other designers in the product family reach their full potential by coaching and encouraging. I help manage and promote the design system and library. I help teams deliver value to the business. I research for, design, and test software tools for our internal teams. I focus on agile methodologies and iterative design practices. My goal is to make the jobs of our employees easier by simplifying, streamlining, and automating processes.

Sr. UX Designer / Product Manager  Willis Towers Watson  Dec 2019-Jun 2020

I played the role of both the embedded UX Specialist and Product Manager for the LAC support team. I helped the team realize their potential by implementing an outcome based mindset and roadmap.

Sr. UX Designer  Willis Towers Watson  Feb 2019-Dec 2019

I was the embedded UX designer for the LAC support team. I completely changed the direction of the product and team by conducting research that exposed inefficiencies in the product. I began a complete redesign of the flagship product of the team.

Instructor of Experience Design  V School  Jun 2019-Present

I facilitate discussions on real-world UX principles and the modern workspace. I mentor students of UX to contribute in their future roles. I focus on soft-skills as much as hard-skills. I also help develop curriculum.

UX Designer  DAKCS Software Systems  Jan 2019-Feb 2019

Developed a design system for B2B Saas products including a UI kit and style guide. I emphasized concepts aimed at introducing legacy system users to newer technologies, and conducted research that identified four persona groups. 

Lead Product Designer  Ampogee  Dec 2017-Dec 2018

I lead the product department. I designed people-centered software based on research and human psychology. If it was related to the design of our product, I was responsible for it; everything from research and discovery to design and testing. We focused on mobile but I also designed our web products.

UX Designer / Technical Illustrator  Dorsett Technologies Inc. March 2015-Dec 2017

Designed new software concepts as part of a multi-disciplinary team. I increased client satisfaction by designing effective UIs for control systems, developing improvements in usability and safety; conducting usability testing and focus groups. I designed 3D graphics for use in controls system UIs.      

Web Designer  Siren Duck Calls LLC Oct 2014-2017

I designed the company's two websites and implemented research-based improvements. I did product design, copywriting for web and print, and had a heavy focus on graphic design.

Education:

Utah State University

Mechanical Engineering

Weber State University

Mechanical Engineering Technology

I started in engineering because I love to solve complex problems. I transitioned to UX years ago because I found I could combine complex problem solving with my creative talents. 

Download an abbreviated resume here:

Pluralsight Skill test results:

[JC]